Terms of Service

These Terms of Service (the “Terms”) govern access to and use of the A1Raptor platform, websites, and related services (the “Service”) provided by A1Raptor (“A1Raptor,” “we,” “us”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if you use the Service for an organization, on behalf of that organization (“Customer”). If you do not have authority to bind the organization, do not accept these Terms.

A1Raptor is a sales-knowledge platform: it ingests documents and content your organization connects or uploads, and answers your team’s questions from that content with citations. Answers are generated from your organization’s own materials; AI-generated output may contain errors and should be verified before being relied on for legal, regulatory, or contractual commitments.

You must provide accurate account information and keep credentials confidential. You are responsible for activity under your account. Seats are for individual named users; credentials may not be shared. Customer administrators control which users may access the Customer’s workspace and what content is connected to it.

The Service is sold per seat on a monthly or annual subscription, billed in advance through our payment processor (Stripe). Seat changes are prorated. Except as required by law or expressly stated (including our 30-day money-back guarantee for new plans), fees are non-refundable. We may suspend access for accounts with overdue payment after reasonable notice. Prices may change with notice effective at your next renewal.

Customer retains all rights to documents, messages, queries, and other materials submitted to the Service (“Customer Content”). You grant A1Raptor a limited license to host, process, and display Customer Content solely to provide and support the Service. We do not use Customer Content to train generalized AI models. You are responsible for having the rights to the content you connect and for its legality.

You agree not to: misuse or interfere with the Service; attempt to access another customer’s data; reverse engineer the Service; use it to build a competing product; or submit content that is unlawful or infringes third-party rights. We may suspend accounts that endanger the Service or other customers.

The Service integrates with third-party products you choose to connect (for example Slack, Google Drive, Microsoft 365, Notion, Confluence, Dropbox, and Zendesk). Your use of those products is governed by their own terms, and we are not responsible for them. Our subprocessors are listed in the Privacy Policy.

A1Raptor and its licensors own the Service, including all software, designs, and trademarks. Feedback you provide may be used to improve the Service without obligation to you.

Each party will protect the other’s non-public information with reasonable care and use it only as needed to perform under these Terms, except where disclosure is required by law.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated answers will be accurate or complete.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party’s total liability arising out of these Terms is limited to the fees paid or payable by Customer for the Service in the twelve (12) months before the event giving rise to the claim. These limits do not apply to Customer’s payment obligations or either party’s breach of Section 9.

Customer will defend and indemnify A1Raptor against third-party claims arising from Customer Content or Customer’s unlawful use of the Service. A1Raptor will defend and indemnify Customer against third-party claims that the Service, as provided, infringes a third party’s intellectual-property rights.

These Terms apply while you use the Service. Monthly subscriptions may be cancelled at any time, effective at the end of the current billing period. Either party may terminate for material breach not cured within 30 days of notice. Upon termination we will, on request made within 30 days, provide export of Customer Content, after which we may delete it.

These Terms are governed by the laws of the State of Delaware, excluding its conflicts rules; exclusive venue is the state and federal courts located in Delaware. We may update these Terms with reasonable notice — continued use after the effective date constitutes acceptance. If any provision is unenforceable, the rest remain in effect. These Terms are the entire agreement regarding the Service unless a separately signed agreement applies.

Questions about these Terms: support@a1raptor.com.